Privacy Policy
Effective date: 1 January 2026
This Privacy Policy explains how collects, uses, stores, and protects personal information obtained through the RavquorianPrestigeLodge website.
1. Company Details
2. Information We Collect
We may collect personal information that you provide when you contact us, submit an enquiry, request information, or make a booking request.
This information may include your name, email address, phone number, booking details, enquiry details, and any other information you voluntarily provide.
We may also collect limited technical information, such as your IP address, browser type, device information, and information about how you interact with our website.
3. How We Use Personal Information
We may use personal information to respond to enquiries, process booking requests, communicate with visitors and guests, provide requested services, improve our website, maintain website security, and comply with applicable legal obligations.
4. Legal Basis for Processing
Personal information may be processed where it is necessary to respond to your request, provide a requested service, perform an agreement, comply with a legal obligation, protect our legitimate interests, or where you have provided consent.
5. Disclosure of Information
We do not sell personal information. We may disclose information to trusted service providers who assist with website hosting, communications, booking administration, technical support, or website maintenance.
Service providers may only use the information for the purposes for which it was provided and must handle it in accordance with applicable privacy and security requirements.
6. Overseas Disclosure
Some service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure that personal information is handled securely and consistently with applicable privacy obligations.
7. Data Security
We use reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, loss, alteration, or disclosure.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, to maintain business records, resolve disputes, or comply with legal obligations.
9. Access and Correction
You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete, or out of date.
Requests can be sent to: info@ravquorianprestigelodge.com
10. Cookies
The website may use cookies and similar technologies to support essential functions, remember preferences, analyse website performance, and improve the user experience.
More information is available in our Cookie Policy.
11. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites. We recommend reviewing the privacy policy of each third-party website you visit.
12. Privacy Enquiries and Complaints
If you have a question, concern, or complaint about how we handle personal information, please contact us first so that we can review and respond to your concern.
Email: info@ravquorianprestigelodge.com
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page together with a new effective date.